Canaan AI (Pty) Ltd ("we") respects your privacy. This policy explains what personal information we collect through canaanai.co.za and the Client Portal, why we collect it, and your rights under the Protection of Personal Information Act, 4 of 2013 (POPIA).
Last updated: 17 July 2026
1. Information we collect
- Account details — your name, email address, phone number, account type and password (stored only as a secure hash by our authentication provider).
- Business details — company/department name and registration number, where you register as an organisation.
- Learner details (Academy) — the learner's name, school (including EMIS number and province), grade, region and contact details, provided at enrolment by the learner or their parent/guardian.
- Orders and payments — what you bought, invoices, receipts and payment status. We never see or store card numbers — card payments are processed by PayFast on their secure platform.
- Messages and files — messages you send us or your class group through the portal, including attachments.
- Technical basics — we use browser storage to keep you signed in. We do not run advertising trackers.
2. Why we use it
- To create and manage your account, deliver products and licences you buy, and provide tuition services.
- To issue invoices and receipts, confirm payments, and meet our accounting and tax obligations.
- To communicate with you — order updates, class schedules, payment reminders, support replies and service notices.
- To keep the platform secure and prevent fraud and abuse.
We do not sell personal information, and we do not send third-party marketing.
3. Where it is stored and who sees it
- Portal data is stored in our secured cloud database (hosted by Supabase) with access controls limiting each account to its own data.
- Payment processing is handled by PayFast — their privacy terms apply to the payment step.
- Transactional email is delivered through our email service provider.
- We share information only with these service providers to the extent needed to operate, or where the law requires disclosure.
4. Children and learners
Academy accounts are for high-school learners, who may be under 18. We collect only what is needed to provide tuition, and enrolment must happen with the knowledge and consent of a parent or guardian. Parents or guardians may contact us at any time about their child's information.
5. Retention
We keep account and transaction records for as long as your account is active and thereafter as long as tax, accounting and other laws require. Messages and files are kept while your account is active so your history stays available to you.
6. Your rights
- You may ask what personal information we hold about you, and ask us to correct or delete it (subject to records the law requires us to keep).
- Learners can edit most of their own details under "My details" in the Academy; portal customers can contact us to update theirs.
- To exercise any right, email support@canaanai.co.za. If you are not satisfied with our response you may complain to the Information Regulator (South Africa) — inforegulator.org.za.
7. Security
We use encrypted connections (HTTPS), authenticated access, and row-level access controls in our database. No system is perfectly secure — if we become aware of a breach affecting your personal information we will notify you and the Information Regulator as POPIA requires.
8. Contact
Information Officer — Canaan AI (Pty) Ltd, South Africa · info@canaanai.co.za · 082 601 3705.
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